Leading edge technology
We consistently achieve high collection rates for our clients and regularly top our clients’ performance tables. Technology plays a big part in delivering this outstanding performance. We continue to invest heavily in all areas of technology, drawing on innovative IT solutions to maximise collection rates and improve the services we offer to our clients. Key features include:
- Innovative collection processes underpinned by a leading edge debt recovery system and the latest dialler and call centre technologies;
- integrated communication and collections processes using letter, telephone, e-mail, text message or in person to maximise recoveries, tailored to meet both client and/or debtor preferences;
- the ability to produce tailored management information and performance reporting to meet any client requirement; and
- a secure, online information and payment system giving the debtor the ability to review account information, settle their debt or request a call back.
