• Delivering great customer outcomes every time

Client Proposition

Adding value to your business

At Debt Managers we take our reputation and professionalism seriously. It is part of our culture but it also means that our clients can be confident that their reputation is safe and you can rely on a service that is focused on delivering great customer outcomes. What really makes us different is our innovative, agile and bespoke service that is supported by the governance, compliance/risk, technology, process standards and investment capability of a UK bank:

  • Security: Our unique position of being owned by a bank means that you can trust in us to be a safe pair of hands and be your partner of choice for the long term. Our strong governance and oversight framework gives you the confidence that we manage our business and customers to the highest standards. This is reflected in our low FOS complaints record.

  • Flexibility: We are committed to finding new and innovative solutions that work for both you and your customers. Agility is key, and we work hard to understand your requirements to deploy bespoke solutions quickly, that can adapt to your specific needs – no matter how big or small the challenge. This is made possible by giving you direct access to our senior management team, whilst our bank ownership means our solutions are quickly scalable. The quality of these solutions will never be compromised and are underpinned by our strong technology, security, compliance, governance and people.

  • Great People: Having great people means that we generate great customer outcomes and positive experiences. Our colleagues tell us that we are a great company to work for and this is evidenced by us achieving the Gold Investors in People award. In addition, our 4.7 star customer feedback shows the benefits that a positive working environment can deliver.

  • Innovative Engagement: Using behavioural research and analytics, we are always looking for innovative ways to improve communication with our customers and break down barriers to engagement. We are delivering better customer outcomes through use of our multi-channel engagement platform and teams that focus exclusively on customers that are finding it difficult to cope with their current personal situation.