Sunflowers
FAQs

It's normal to have questions and here are the ones we're asked most often. If you have a question for us and can't find your answer here, register and/or log in to your account on the customer portal and go to the 'submit a query' section. Our team will help you.

Why is Debt Managers handling my debt?

Your account is with us because you've either stopped paying your account, or you've not kept up with the minimum monthly payments. Your lender or service provider has tried to recover the money you owe, but if they were unsuccessful, they will have passed your debt to us.

I don't know what this debt is for. What should I do?

If you're unsure what the account relates to, please register and/or log in to your account on the customer portal to see the details. If you still have questions, then go to the 'submit a query' section and our team will be happy to explain everything to you.

I've already paid the debt. What should I do?

Please register and/or log in to your account on the customer portal and go to the 'submit a query' section and our team will check the details for you.

I'm managing my debt via a third party

That's absolutely fine. Just let us know and we'll deal with them directly for you. All you need to do is give us your permission, their contact details and your reference number. Please register and/or log in to your account on the customer portal and go to the 'submit a query' section and we'll do the rest.

How can I make a payment to you?

You can make a payment to us in a number of ways. All the details are on the Ways you can pay page.

What will happen if I don't pay?

The best thing you can do is complete your budget planner on the 'my budget' section of the customer portal and submit this to us. This is really easy to do and you can propose your own payment arrangement based on your financial circumstances. If you're not in a position to make regular affordable repayments right now, we can point you towards independent and free advice.

When you have a debt, it's important to remember that you're not on your own. There are people you can speak to that can give you free debt advice and support.

We want to help you get back on track with your finances, but if you need independent advice about your debt, these organisations will be happy to help you:

Payplan

Payplan is one of the UK's leading free debt advice providers, who offer trusted, expert help & advice to anyone struggling with multiple debts. Since 1992, they've helped over 1 million people take control of their finances. Call 0800 280 2816 or visit www.payplan.com

StepChange Debt Charity

StepChange Debt Charity provides free debt advice to help you deal with your debt and find a solution. Call them on 0800 138 1111 or visit their website: www.StepChange.org

Citizens Advice Bureau

Citizens Advice Bureau (CAB) gives free, confidential and impartial advice on a range of matters. Find your local office by calling 0844 411 1444 or visit their website: www.CitizensAdvice.org.uk

Debt Advice Foundation

Debt Advice Foundation, a registered national debt advice and education charity, provides free, confidential support and advice to anyone worried about loans, credit and debt. Call 0800 043 4050 or visit: www.DebtAdviceFoundation.org

Money Advice Scotland

Money Advice Scotland is a charity that aims to be the driving force towards financial wellbeing for the people of Scotland and provides free independent, impartial and confidential advice. Call 0141 572 0237 or visit: www.MoneyAdviceScotland.org.uk

The National Debtline

The National Debtline offers free confidential and independent advice on how to deal with debt. Call 0808 808 4000 or visit: www.NationalDebtline.co.uk

And of course, you can ask us questions about your debt. Please register and/or log in to your account on the customer portal or call us on 01709 758400.