Debt ManagersContact us

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About Debt Managers

 

  • Established in 1976, Debt Managers is an FCA authorised business that has
    over 40 years’ experience in providing services to the credit industry in the UK.

  • In 2013 the business was acquired by Secure Trust Bank plc, a business with
    a trading track record of over 60 years. Secure Trust Bank plc is one of the
    fastest growing banks in the UK and is listed on the London Stock Exchange Main Market.

  • The acquisition built on our innovative, customer focused offering whilst allowing
    us to benefit from being part of a well‐funded and well‐capitalised UK retail bank.

 

A unique proposition

Being the only UK credit management and collections company owned by a bank means we have a unique proposition when it comes to credit solutions. Our people-first culture is backed by the financial security, rigorous conduct risk and compliance standards in addition to a governance framework of a well-established, Prudential Regulation Authority (PRA) and Financial Conduct Authority (FCA) regulated bank.

Since the business was acquired by Secure Trust Bank in 2013 we have made significant investments in our people, processes, systems and technology. In addition, we are able to leverage the group's IT, compliance, operational risk, HR and governance resources. We also have access to considerable funding for portfolio acquisition and investment. This has allowed us to build a business which consistently tops our client's league tables and generates a 4.8* star rating from our end customers.



 
 
 
1976

Company founded in Edinburgh
 

1998

Expansion into UK market. English base established
 

2007

Rotherham collections centre opens to increase capacity
 

2013

Acquisition of Debt Managers by Secure Trust Bank
 

2018

£2m investment in new Rotherham office and IT infrastructure to increase capacity and improve customer engagement. Recruitment of senior management with FS experience
 

2021

Project Engage: Multi-stream customer engagement programme with enhanced self serve technology including interactive digital messaging and integrated open banking. Launched new quality assurance framework and staff engagement initiatives.